Assertiveness Skills

Assertiveness is the ability to communicate thoughts, feelings and ideas, both positive and negative, in an open and honest way, which does not abuse your rights or the rights of others.

Assertiveness is often wrongly confused with aggression. During this 3-hour session delegates will be able to recognise the difference between assertive, passive and aggressive behaviour and identify the tools they can apply to ensure the appropriate assertive communication skills required in different situations. They will acquire practical techniques which will increase their effectiveness and productivity, and help them gain control of daily activities.