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Privacy policy

Adult Wellbeing Services (AWS) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and secure manner. This privacy notice outlines how we collect, use, and protect your information when you visit our website (yourwellbeingservices.uk).

Adult Wellbeing Services is a health and wellbeing service commissioned by Durham County Council and delivered by County Durham and Darlington NHS Foundation Trust (CDDFT) and the Pioneering Care Partnership (PCP).

Our registered address is: County Durham and Darlington NHS Foundation Trust, Adult Wellbeing Service, The Greenhouse, Greencroft Business Park, Amos Drive, Annfield Plain, Stanley, County Durham, DH9 7XP

What information do we collect?

When you visit our website, we may collect and process the following types of information:
  • Personal information - This includes your IP address.
  • Technical data - Information such as your browser type, and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage data - Details of your visits to our website, including traffic data, location data, weblogs, and other communication data.

How we collect data

We collect your data automatically when you visit the website.

We collect data in the following ways:

  • Data is collected automatically
  • Your IP address
  • In each case, in accordance with this Privacy Notice

Data that is collected automatically

To the extent that you access the website, we will collect your data automatically, for example:
  • We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
  • We will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see cookies.

Why do you collect this information?

We use the information we collect for the following purposes:
  • Website improvement - We use tracking tools like Google Analytics to monitor visitor interactions, recording metrics such as page views, user demographics, and session duration to identify the most visited pages on our site. By analysing this data, we can optimise content, layout, and navigation.
  • Security - To enhance the security of our website and help protect it against fraud.
  • Legal compliance - To comply with our legal obligations
We process your personal data under the following legal bases:
  • Legitimate interests - To improve our services and enhance the security of our website.
  • Legal obligations - To comply with our legal obligations, such as reporting to regulatory bodies
  • Legal compliance - To comply with our legal obligations

Who do you share my data with?

We may share your information with the following, in accordance with this privacy notice:
  • Website service provider - Who perform services on our behalf, such as website hosting and maintenance.
  • Regulatory authorities - Where we are required to do so by law or regulation.

How long do you keep my information?

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

What rights do I have?

You have the following rights regarding your personal data:

  • Access - You can request a copy of the personal data we hold about you.
  • Correction - You can ask us to correct any inaccuracies in your personal data.
  • Deletion - You can request that we delete your personal data in certain circumstances.
  • Objection - You can object to the processing of your personal data where we are relying on a legitimate interest.
  • Restriction - You can request that we restrict the processing of your personal data in certain circumstances.
  • Data portability - You can request the transfer of your personal data to another party.

If you wish to exercise any of these rights, or suspect any misuse of data, please email: cdda-tr.WBFL@nhs.net

Cookie usage

Our website uses cookies to distinguish you from other users and to improve your experience on our site.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Notice does not extend to your use of such websites. You are advised to read the Privacy Notice or statements of other websites before using them.

Detailed information can be obtained from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems. Get Safe Online is supported by HM Government and leading businesses.

Contact us

If you have any questions about this privacy notice, please contact: cdda-tr.WBFL@nhs.net

Changes to this privacy notice

We may update this Privacy Notice from time to time. This Privacy Notice was last updated on 22/1/2025

Definitions

In this Privacy Notice, the following definitions are used:

Data

Collectively all information that you submit toAdult Wellbeing Services (AWS) via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the cookies used by this website are set out in the clause below;

Data Protection Laws

Any applicable law relating to the processing of personal data, including but not limited to the UK GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

UK GDPR

The UK General Data Protection 2018 Regulation.

Adult Wellbeing Services (AWS)

AWS whose registered address is at County Durham and Darlington NHS Foundation Trust, Adult Wellbeing Service, The Greenhouse, Greencroft Business Park, Amos Drive, Annfield Plain, Stanley, County Durham, DH9 7XP

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

Any third party that accesses the website and is not either (i) employed by AWSand acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to AWS and accessing the website in connection with the provision of such services; and

Website

The website that you are currently using, yourwellbeingservices.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Notice, unless the context requires a different interpretation

  • The singular includes the plural and vice versa;
  • References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Notice;
  • A reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • Reference to any statutory provision includes any modification or amendment of it;
  • The headings and sub-headings do not form part of this Notice.

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